Who we are


At Hope Community Services we are committed to maintaining the trust and confidence of any visitors to our website.  In particular, we want you to know that we do not sell, rent or trade email lists with other companies and businesses for marketing purposes.  In this Privacy Policy we have provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Types of data we collect


Website Cookies

Hope Community Services do not use cookies on our website


Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet login information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.



When you use Hope Community Services Wi-Fi we may collect data about:

  • Your device
  • Volume of data you use
  • Websites & applications which you access
  • Your usage by access time, frequency & location


Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information.  We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.  We don’t rent or trade email lists with other organisations and businesses.


What information we collect

What we do with it


Contact purposes

Email address

Contact purposes/promotions/special offers

Information from surveys

Improve services/promotions/Special offers


We use a third-party provider, MailChimp, to deliver our newsletter.  We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.  For more information please see MailChimp’s privacy notice.  You can unsubscribe to general mailings at any time of the day or night by emailing our data protection office at [email protected]




Hope Community Services collect no information through newsletter subscriptions, and do not share details with any third party.


Third Parties

We may share anonymised personal information with other organisations, particularly, The Big Lottery and Homeless Link, who use this to analyse statistics, monitor the effectiveness of funding and understand the impact of investments made. We will not share any sensitive information.


Access to your personal information

You are entitled to view, amend or delete the personal information that we hold.  Email your request to our Data Protection Officer, at [email protected]