Help and support Move on accommodation No.15 Accommodation ABOUT THE ACCOMMODATION 15 Queen Street is owned by HOPE and is supported move-on accommodation consisting of 5 bedroomed ensuite rooms with a shared communal kitchen, the accommodation also has 1 self contained family flat. Residents are encouraged to become involved in their upkeep and to help maintain all communal areas shared amongst all residents. Property We always ensure that when residents move in, their flat will be in a good state of repair and reasonable standard of décor, for example, the majority will have been newly painted. Prior to moving in, the flat will be jointly inspected by the prospective resident and a representative of HOPE. Anything that is unclear will be discussed and a way forward agreed. The flats are offered partly-furnished, with a bed, chest of drawers and a sofa/armchair. We encourage residents to personalise their flat—it is their home Moving In Residents are responsible for paying their own bills, for buying their own food, and other usual expenses associated with living in a property of their own—just like anyone would be. The reason that they are at 15 Queen Street is that Hope staff will be providing ongoing support to ensure residents can remain in a home of their own. Assistance to ensure that everyday tasks can be achieved, whether that is; help to manage their money appropriately, practical steps to plan meals, to complete a particular application form or manage their direct debits. Service User Involvement Hope Community Services believe that their Service Users should have a voice in the services that we provide, and encourages its residents to put their opinions forward, in a way which suits them. Hope holds regular tenant consultation; surveys and meetings, to allow residents a chance to meet up and discuss what’s happening at the project. Service Users are given an opportunity before any meetings, to put forward their ideas, to build the agenda, even if they are unable to attend.