HOPE already has a commitment to quality practices, reaching level 2 of the Pqasso self assessment quality standard. HOPE has also attained the Community Legal Service Quality Mark, at both assisted Information and General Help levels. We have also been awarded Matrix Quality  Standard. This is linked with our continued commitment to providing high quality services throughout the community in which we work.

As part of this commitment HOPE will:

• State our purpose clearly for all to see, saying why we exist and what we hope to achieve, and make sure this stays relevant to the needs of our community.
• Be clear about our values and the standards we will meet. We will continually assess our services against the standards set and look for improvements in the way we run our organisation.
• State clearly in what way our managing body is accountable and how it will carry out its responsibilities and duties.
• Make sure that people who use our services are satisfied and that they are encouraged to contribute to the running of the organisation and to reviews of our work.
• Recognise that volunteers are our most valuable resource and make sure they all have the opportunity to contribute to the work of the organisation and its effectiveness.
• Support equal opportunities practice and work to make sure that our policies and practice are not directly or indirectly discriminatory.
• Regularly review the effectiveness of our work and use this information to improve existing services and develop new ones as appropriate.
• Have an appropriate financial system that enables us to work effectively, and to protect the interests of everybody involved.
• Work well together as a group. We share our skills and knowledge and use our experience to meet the needs of our members and others who use our services.