Statement of Service for Information Advice and Guidance

At HOPE we aim to meet the needs of all our service users, including those with special needs. HOPE produces information in English but a variety of formats and languages can be made available on request.

Most services are provided free of charge. Lunch 50p. Laundry service £1. Tea and coffee 10p.

What you can expect from us

Unbiased information on learning and work to anyone aged 20+, particularly in the areas of learning and work, volunteering and training. Our staff are well trained and experienced to meet your information needs and will treat you with respect, doing their best to understand your personal circumstances. We will always be fair to your race, ethnic origin, age, gender, sexual orientation, religious beliefs and any disability you may have. We will treat all information as strictly confidential and in line with the Data Protection Act. Our building is not fully accessible at present but we are in the process of identifying alternative premises, in the meantime if you have any problems regarding access to the building or have any physical impairment, we will try to make arrangements that are suitable to your needs.

How we can help you

By providing a friendly, informal, professional and confidential service that supports people in Bassetlaw. You can look at the possibilities for moving on in your life with our workers who are qualified and experienced in giving information and advice.

We are part of Enable’s Network, who provide people in Nottinghamshire with details of local and national support and advice organisations.

Our service is offered by a drop in or appointment system, on two sites – Worksop and Harworth – we also receive enquiries by telephone.

Contact can be made with our service by telephoning - for Worksop 01909 531294 or for Harworth 01302 750888. Alternatively you can write to:

HOPE
17 Queen Street
Worksop
S80 2AN

Or e mail to: sarah@hopeservices.org.uk 


The service is available to the general public and voluntary and community organisation. If the information and advice service is unable to respond to your query immediately, we aim to get back to you with some information within 24 hours. Information is usually provided in the same way that you originally contacted us.

Contact: Sarah Dolby

If you want to complain about our service

We want to give you the best service every day but if something does go wrong and you want to complain, then the procedure to follow is laid down in our ‘Complaints Policy’, which is available on request. All complaints are taken seriously and if your complaint requires a response, you will be contacted normally within 5 working days. If the complain about the ‘information and advice service’ is not resolved to your satisfaction you may want to take your complaint to Enable, 7 Mansfield Road, Nottingham NG1 3FB. Tele: 0115 934 8400 or email: don@enable.uk.net 

Help us to improve our service

If you have any comments or suggestions about the service we provide, we would be pleased to hear them. If something goes wrong we need to know, so contact Sarah Dolby at the Queen Street address by telephone or letter. All feedback will be actioned by appropriate staff members and will be included as part of our annual planning process.