Claire Robinson - Support Worker
Employment Skills Specialist
Claire delivers the Employment Skills at the Day Service. This includes confidence building, assertiveness, communication skills, CV's and job applications, job searches, mock interviews, computer skills - setting up an e mail account, action planning, etc. Claire monitors the
progress of participants using the Star Outcome system.
Every Monday 1pm to 2.30pm at the Day Service is the workshop.
Every Wednesday (by appointment) is one to one employment support.
Every Thursday 9.30am to 10.30am the computer suite is avaiable for job searches and to bid
for A1 properties.
Claire delivers the Employment Skills at the Day Service. This includes confidence building, assertiveness, communication skills, CV's and job applications, job searches, mock interviews, computer skills - setting up an e mail account, action planning, etc. Claire monitors the
progress of participants using the Star Outcome system.
Every Monday 1pm to 2.30pm at the Day Service is the workshop.
Every Wednesday (by appointment) is one to one employment support.
Every Thursday 9.30am to 10.30am the computer suite is avaiable for job searches and to bid
for A1 properties.
Wendy Bowness - Support Worker
Behavioural Manager Specialist
Wendy delivers Behaviourial Management workshops which deal with managing anger - both as a
recipient and a perpertrator. The course includes defining what anger is and what it is not;
suppression and expression; anger as an addictive behaviour; different anger personalities (passive/assertive/aggressive); practical calming techniques; anger and violence; positive
communication. Wendy monitors the progress of participants using the Star Outcome system.
Every Tuesday 10.30am to 11.30am at the Day Service for the group workshops
Every Thursday (by appointment) is one to one behavioural support.
Comments from people who have done the course "I'm more calm" "I'm not an angry person but I now get why others get angry and I can help them calm down" "Wendy is a good teacher and breaks things down so I can understand them."
recipient and a perpertrator. The course includes defining what anger is and what it is not;
suppression and expression; anger as an addictive behaviour; different anger personalities (passive/assertive/aggressive); practical calming techniques; anger and violence; positive
communication. Wendy monitors the progress of participants using the Star Outcome system.
Every Tuesday 10.30am to 11.30am at the Day Service for the group workshops
Every Thursday (by appointment) is one to one behavioural support.
Comments from people who have done the course "I'm more calm" "I'm not an angry person but I now get why others get angry and I can help them calm down" "Wendy is a good teacher and breaks things down so I can understand them."
Lisa Masciopinto - Support Worker
Harm Reduction Specialist
Lisa delivers the Harm Reduction workshops which covers sexual health; physical health;
healthy eating; mental health; alcohol and drug awareness. Lisa also monitors the progress
of participants using the Star Outcome system.
Every Thursday 11.00am to 12 noon
Every Friday (by appointment) is one to one harm minimisation support.
Comments from people who have done the course "I used to self harm, I have learned techniques
to divert me from doing that" "I registered for C Card because of the course" "I've been doing
an alcohol diary and that really shocked me, the amount I was drinking, keeping the diary up
has meant I have been able to cut down" "I'm now seeing a drugs worker".
Lisa delivers the Harm Reduction workshops which covers sexual health; physical health;
healthy eating; mental health; alcohol and drug awareness. Lisa also monitors the progress
of participants using the Star Outcome system.
Every Thursday 11.00am to 12 noon
Every Friday (by appointment) is one to one harm minimisation support.
Comments from people who have done the course "I used to self harm, I have learned techniques
to divert me from doing that" "I registered for C Card because of the course" "I've been doing
an alcohol diary and that really shocked me, the amount I was drinking, keeping the diary up
has meant I have been able to cut down" "I'm now seeing a drugs worker".
Day Service
Training and Education
We have our very own tutor qualified to deliver City and Guilds and OCN courses. 73 people signed up for Literacy, Numeracy or Assertiveness and Decision Making in 2010, 35 of these received qualifications!!! 17 of these were resident in the emergency accommodation unit.
When we bought No 11 and No 13 Queen Street, we bought a huge back garden that was in a bit of a state. The Day Service staff, volunteers and clients cleared and structured the garden into what it is now - see photo of garden as it is now further down this page. The Future Jobs Fund allowed us to employ a gardener who went on to train to deliver workshops to the clients, he has gained a Preparing to Teach in the Lifelong Learning Sector or PTLLS. He was able to maintain and teach FJF employees gardening skills.
More people are accessing the numerous activities we have on offer, see 'events' under 'more' on the bar above.
This workshop encompasses Citizenship, Social Responsibility, Anger Management and dealing with difficult situations. The course runs for 8 weeks and everyone attending and participating is presented with a certificate of completion. The feedback we have had from individuals attending has been really positive; for those that are not quite as comfortable with group work, we are able to work on a one to one basis. Claire Robinson compiled and delivers the Employment Support Work Shop. This covers all areas of learning confidence and other skills needed to gain employment; the course also covers work preparation - with everything from body language to telephone skills, mock interviews, CV writing. Made to be enjoyable but educational. Wendy Bowness has developed Anger Management course which is delivered as a group session but can be one to one, as we find that some people do not want to discuss this subject as a group. Lisa Masapinto delivers the Harm Reduction course, which covers sexual health, physical health (including healthy eating), alcohol awareness, drug awareness, and basic mental health. We also hold and ICT Numeracy and Literacy accredited course facilitated by an external tutor - Anniko Noble. We have a lovely new computer suite and for the people who access the Skills for Life, the new equipment will enable them when it comes to typing their CV!!!
There has also been a noticeable increase in other agencies holding Drop-In sessions at our premises, these include Direct Access (drug treatment service) and the Alcohol Team —they provide a friendly, laid back discussion group for people accessing the service but who are not at the stage at which they are ready to change.
We have also built some outstanding relationships with partner agencies who use the premises to interview people, these include New Roots, Notts Community Housing, NACRO, RAP (Resettlement & Aftercare Provision– for young offenders), Children & Young Peoples Services, Sherwood Project, Double Impact, Dangerous Persons Monitoring Unit, Turning Point and Adult Social Care services, to name a few. This not only benefits people accessing the service but also broadens the knowledge of the staff, as it allows them to network with other professionals. We also have Bassetlaw’s Dual Diagnosis Nurse.
The opening of HOPE Emergency Accommodation in November 2006 has generated an increase of people actually engaging with the Day Service and the outcomes have been fantastic with more people being Resettled into appropriate accommodation, an increase in individuals accessing drug and alcohol services. More and more people have noticed the changes within our organisation and for those that in the past have simply dropped into HOPE and not engaged, it has opened their eyes to what is available, the quality of work being done with people is of a high standard and we are able to spend more time with individuals than ever before.
Through trial and error we have come to where we are now, at times it has been frustrating and extremely difficult but we are now at the stage where things are coming together through client involvement, people now have a higher sense of respect for the service. The people accessing HOPE Day Service have more choice than ever before and are being given more structure in their lives to help them tackle their own problems.
HOPE are progressing with a number of clients the possibility of getting a job and we are doing this by encouraging long term unemployed people to learn the basics of employability by undertaking our newest initiative the ‘Step to Work’ programme. This programme prepares people for the realities of working - getting up in a morning, being accountable for a piece of work, being a team member, earning a living!
We have our very own tutor qualified to deliver City and Guilds and OCN courses. 73 people signed up for Literacy, Numeracy or Assertiveness and Decision Making in 2010, 35 of these received qualifications!!! 17 of these were resident in the emergency accommodation unit.
When we bought No 11 and No 13 Queen Street, we bought a huge back garden that was in a bit of a state. The Day Service staff, volunteers and clients cleared and structured the garden into what it is now - see photo of garden as it is now further down this page. The Future Jobs Fund allowed us to employ a gardener who went on to train to deliver workshops to the clients, he has gained a Preparing to Teach in the Lifelong Learning Sector or PTLLS. He was able to maintain and teach FJF employees gardening skills.
More people are accessing the numerous activities we have on offer, see 'events' under 'more' on the bar above.
This workshop encompasses Citizenship, Social Responsibility, Anger Management and dealing with difficult situations. The course runs for 8 weeks and everyone attending and participating is presented with a certificate of completion. The feedback we have had from individuals attending has been really positive; for those that are not quite as comfortable with group work, we are able to work on a one to one basis. Claire Robinson compiled and delivers the Employment Support Work Shop. This covers all areas of learning confidence and other skills needed to gain employment; the course also covers work preparation - with everything from body language to telephone skills, mock interviews, CV writing. Made to be enjoyable but educational. Wendy Bowness has developed Anger Management course which is delivered as a group session but can be one to one, as we find that some people do not want to discuss this subject as a group. Lisa Masapinto delivers the Harm Reduction course, which covers sexual health, physical health (including healthy eating), alcohol awareness, drug awareness, and basic mental health. We also hold and ICT Numeracy and Literacy accredited course facilitated by an external tutor - Anniko Noble. We have a lovely new computer suite and for the people who access the Skills for Life, the new equipment will enable them when it comes to typing their CV!!!
There has also been a noticeable increase in other agencies holding Drop-In sessions at our premises, these include Direct Access (drug treatment service) and the Alcohol Team —they provide a friendly, laid back discussion group for people accessing the service but who are not at the stage at which they are ready to change.
We have also built some outstanding relationships with partner agencies who use the premises to interview people, these include New Roots, Notts Community Housing, NACRO, RAP (Resettlement & Aftercare Provision– for young offenders), Children & Young Peoples Services, Sherwood Project, Double Impact, Dangerous Persons Monitoring Unit, Turning Point and Adult Social Care services, to name a few. This not only benefits people accessing the service but also broadens the knowledge of the staff, as it allows them to network with other professionals. We also have Bassetlaw’s Dual Diagnosis Nurse.
The opening of HOPE Emergency Accommodation in November 2006 has generated an increase of people actually engaging with the Day Service and the outcomes have been fantastic with more people being Resettled into appropriate accommodation, an increase in individuals accessing drug and alcohol services. More and more people have noticed the changes within our organisation and for those that in the past have simply dropped into HOPE and not engaged, it has opened their eyes to what is available, the quality of work being done with people is of a high standard and we are able to spend more time with individuals than ever before.
Through trial and error we have come to where we are now, at times it has been frustrating and extremely difficult but we are now at the stage where things are coming together through client involvement, people now have a higher sense of respect for the service. The people accessing HOPE Day Service have more choice than ever before and are being given more structure in their lives to help them tackle their own problems.
HOPE are progressing with a number of clients the possibility of getting a job and we are doing this by encouraging long term unemployed people to learn the basics of employability by undertaking our newest initiative the ‘Step to Work’ programme. This programme prepares people for the realities of working - getting up in a morning, being accountable for a piece of work, being a team member, earning a living!
THE DOG'S TRUST
 Kevin and Cotty
The first recipients of Dogs Trust support | Sandy (the dog) with her owners
Michael and friend Diane have been staying at the Emergency Accommodation with the dog, Sandy. Michael has signed up to the Dogs Trust scheme, Michael says "We worry about Sandy, when we have to sleep rough, its good to know if she's out of sorts we can have her looked at."
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