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‘Marks’ Case Study

 Mark’s Case Study

Mark 42


“Mark” lived at home with his uncle all his life, in a small rural village in north Nottinghamshire.  But, when this now elderly uncle became ill and unable to cope in the family home, he was moved into residential care.  Unfortunately, with no succession rights Mark became homeless, in the middle of a very cold winter.

Mark spent a month sleeping in surrounding woodland until a friend insisted that he go to the District Council’s Housing department in Worksop.  They told Mark about Hope House and he applied for a room and was successful that day.

Hope House is staffed 24 hours per day, 7 days per week (including Christmas Day) therefore there is always a member of staff around to talk to and offer support for those in need.  Mark has a specific “Key Worker”, someone who gives him 1to1 support on a range of issues; housing, budgeting, training, employment and any other issue which he feels he needs support with.  HOPE offers a range of crisis services for those with nowhere to live, including; laundry facilities to keep clothes and bedding clean, and access to a hot meal.

During his stay with HOPE, Mark has been taught the skills to live in his own accommodation and is looking forward to a bright future knowing that even when he has moved on, our staff will always be there to offer support and advice.

Mark has had his name down for a while with a number of possible providers, but has now been offered move-on accommodation with HOPE.  And, whilst continuing to be supported by his key worker, he has applied to do voluntary work in Bassetlaw.





HOPE Community Services is a registered charity (1135452) based in Worksop, the organisation’s aim is to promote social inclusion, tackle disadvantage, homelessness and its causes, by providing help, advice and support for those in need.  Services are available to all regardless of history or circumstances. Since it was formed in 1996, HOPE has provided over 50,000 beds for more than 10,000 people, and served 70,000 meals to those in crisis.

Hope Community Services are also on Facebook at: or Twitter @HopesServices.

17 Queen Street, Worksop, Notts  S80 2AN                                                       Worksop 531294